Terms and conditions

PieterPost provides a technical postal service that lets users create letters and postcards online and have them printed, stamped, and mailed.

PieterPost is not the author, editor, publisher, or substantive sender of mail created through the service. PieterPost does not determine the content, recipient, or message of a letter or postcard and does not endorse that content.

The user who places an order is fully responsible for:

• the content of the letter, postcard, upload, image, attachment, or message;
• the selected address and the recipient's data;
• the right to use any texts, images, files, and personal data provided;
• compliance with applicable laws and regulations;
• any damage, claims, complaints, or consequences arising from content or data supplied by the user.

The sender indemnifies PieterPost against third-party claims arising from content, files, data, addresses, or instructions provided by the sender, to the extent permitted by law.

PieterPost does not routinely review content in advance. The user understands that PieterPost technically processes and sends mail based on the user's instructions.

PieterPost may, but is not required to, refuse, block, cancel, or delete an order when we reasonably suspect misuse, fraud, technical issues, legal risk, or a breach of these terms.

PieterPost may not be used for content that:

• is threatening, intimidating, stalking, or malicious;
• encourages hatred, violence, or discrimination;
• is defamatory, misleading, fraudulent, or unlawful;
• contains personal data, photos, or private information of others without a valid basis;
• infringes copyrights, trademarks, portrait rights, or other third-party rights;
• supports, glorifies, or enables criminal offences;
• pretends to come from PieterPost or a third party without permission;
• may harm the security, operation, or reputation of PieterPost, our partners, or other users.

A sender may choose not to put a sender name on a letter or postcard. PieterPost does not provide identifying sender data to recipients.

PieterPost does not conduct sender investigations at the request of recipients, does not ask senders to identify themselves, and does not mediate between recipients and senders.

If a recipient believes a mail item is criminal, threatening, or unlawful, the recipient can contact the police or another competent authority. PieterPost only cooperates with valid legal demands or orders from competent authorities, and only to the extent relevant data is still available.

PieterPost processes and stores data according to the principle of data minimization. Content, uploads, print files, technical logs, and delivery data may be temporary and automatically deleted.

PieterPost does not guarantee that content, sender data, technical data, or order data will still be available later, except to the extent legal or administrative retention obligations require otherwise.

To the extent permitted by law, PieterPost is not liable for damage, claims, complaints, or consequences arising from content, files, data, addresses, or instructions provided by a user.

PieterPost remains responsible only for the performance of its own technical service within the limits of these terms and mandatory law.