Privacy policy

Depending on the feature, this can include names, postal addresses, email addresses, account details, message content, uploaded files, order and payment references, and basic technical information.

If you use Mailbook or the API tools, it can also include saved contacts, address requests, preferences, share links, and related activity or security records.

We use information mainly to run the service: create mail, process checkout, print and deliver items, send transactional emails, manage accounts, power Mailbook and API features, and answer support requests.

We also use limited technical data to keep the service secure, prevent abuse, diagnose problems, and understand overall usage.

PieterPost relies on specialist service providers for things like hosting, database, authentication, payments, email delivery, address lookup, analytics, and print or postal fulfillment.

When a feature is meant to be shared, printed, mailed, or delivered, the relevant information may need to move through those systems so the feature can work. Payment details are generally handled through payment partners rather than entered directly into PieterPost's own systems.

We keep information for as long as it is reasonably needed to operate the service, keep records, resolve issues, protect the platform, or meet legal and financial obligations.

Some files and delivery traces are temporary by design and may be cleaned up automatically. Other account, order, Mailbook, or API records may remain longer.

Please only upload, submit, or share information that you are comfortable using with PieterPost and that you have the right to share.

If you want to ask about access, correction, or deletion, contact us and we will review the request in the context of the feature and the records involved.